REPORTING GRIEVANCES AND COMMUNICATION WITH THE PROJECT TEAM

Your feedback and concerns are important to us.  

To ensure effective communication throughout this project, we have established a Grievance Redress Mechanism. Please reach out with any questions or feedback.  

How to lodge a complaint:  

  1. Identify the issue: What is the problem and how it is affecting you? 
  2. Gather information: Take notes of times, dates, and specific locations.  
  3. Submit your complaint:  
  • Contractor Hotline: +592 656 7429  
  • Consultant Hotline: +592 728 2031  
  • Email: eastbankgrm@gmail.com  
  • Complaint boxes located at NDCs and the Campsites  

NOTE: All complaints are confidential, and personal details will not be shared without permission.  

Other points of contact:  

  • Mr. Roger Hodgson, Resident Engineer – Sheladia Associates Inc.: +592 705 3455  
  • Ms. Yashodra Singh, Socio-Environmental Officer – Ministry of Public Works: +592 620 2135