DEMERARA HARBOUR BRIDGE CORPORATION
MANAGEMENT POSITION DESCRIPTION
POSITION TITLE:
GENERAL MANAGER
LOCATION:
HEAD OFFICE
REPORTS TO:
BOARD OF DIRECTORS
GRADE:
-
DEPARTMENT:
SECTION:
I. ACCOUNTABILITY OBJECTIVE
Responsible for serving as General Manager of DHBC in partnership with the Board of Directors; for providing leadership and governance to all activities related to accomplishing DHBC’s Vision, Mission and Strategic Objectives through the effective management of the Engineering, Traffic, Financial, Human Resources, Procurement and Internal Audit Departments; and for implementing the most efficient programmes and systems, as well as for monitoring, controlling and coordinating the services of DHBC.
II. DIMENSIONS OF POSITION
A. NATURE AND SCOPE OF THE POSITION
The General Manager is responsible for ensuring the development and implementation of DHBC’s Strategic Plan and in partnership with the Board is responsible for the success of the Corporation. The Board delegates responsibility for management and day-to-day operations to the General Manager and the authority to carry out these responsibilities in accordance with the direction and policies established by the Board.
The Incumbent must also assist the Board in ensuring that DHBC’s Core Values, Mission, Vision and short- and long-term goals are achieved and also monitor and evaluate the effectiveness and its results and keep the Board informed of all important factors influencing it. In this regard, the General Manager must identify problems and opportunities and address them and bring those which are appropriate to the Board and its Committees in order to facilitate discussion and deliberation.
The General Manager must work with the Board to enable it to fulfil its governance functions and must assure program quality and organizational stability through the implementation of standards and controls, systems and procedures and regular evaluation of performance.
The Incumbent must also provide general oversight of all DHBC’s activities by managing the day-to-day operations and assuring a smoothly functioning and efficient organisation and assure a work environment that recruits, retains and supports quality staff with prospects for selecting, developing, motivating and evaluating staff.
The General Manager must also possess the skills and the ability to implement the functions of a leader and share DHBC’s values, Mission and Vision and consistently display integrity, monitor behaviour and oversee the development and building of DHBC’s teams.
The Incumbent is responsible for directing the administrative and technical operations of DHBC through the following Departments:
Departments:
The General Manager must direct the overall planning, implementation and internal evaluation of the projects, programmes and activities of the DHBC; the financial activities of the Corporation including the co-ordination of the flow and use of the funds of the Corporation; and for proposing policies, procedures and budgets of the Corporation for consideration and approval of the Board.
The Incumbent must determine on an annual basis the “Major Job Objectives” for each aspect of the Work Programme and identify and discuss with subordinates the “Key Results Areas” to be used as determinants to their performance results on a quarterly basis.
B. PRINCIPAL ORGANISATIONAL RELATIONSHIPS:
(The Incumbent relates to the following areas/titles internally and externally in carrying out accountability objectives)
AREA/TITLE: RESPONSIBILITY:
INTERNAL:
Board of Directors
To review short and long range plans for DHBC’s Departments and Sections; to lead the development and maintenance of the organisation’s policies related to maintenance and governance services ensuring compliance with the procedures and systems; to focus Board attention on long-range strategic issues; to manage the Board’s due diligence process to assure timely attention to core issues.
Committees of the Board
To inform the Board’s Committees (Operation Maintenance & Traffic; Finance & Procurement; Human Resources & Public Relations) about trends, issues, problems and activities in order to facilitate policy-making; to recommend policy positions; to keep informed of developments in human resources and government.
Deputy General Manager
To plan, organise and direct all activities of the Engineering and Toll Departments/Sections, and to promote efficiency in all aspects of bridge operation, repair and maintenance and toll operations.
Internal Auditor
To monitor and oversee the activities of the audit of the systems and compliance with the policies and procedures of DHBC.
Finance Managern
To provide oversight to the fiscal activities including budgeting, cost accounting and reporting.
Human Resources Manager
Procurement
Manager
To inform and advise the Board and its Committees with respect to human resources and development, health, safety and the environment, and the responsibility for the creation, storage, retrieval, security and disposal of organisational records.
To review and agree improvements in identified gaps in the delivery of the Procurement systems and procedures; to review periodic reports for relevant action; and provide necessary advice on tendering, ordering, shipping and other related issues.
Health & Safety Officer
To provide occupational health and safety advice to all aspects of DHBC operations and to ensure safety compliance.
Assistant to the General Manager
Secretary
To advise on matters pertaining to maintenance of systems for storage, retrieval, transfer and disposal of records; to ensure the maintenance of the office environment and equipment, ensuring availability of necessary supplies.
To organise secretarial support and undertake administrative and business activities.
EXTERNAL:
External Auditor
To collaborate on the conduct of audit exercises.
Clients/Stakeholders
To foster productive relationships; to listen to clients in order to improve services; to initiate, develop and maintain cooperative relationships with key constituencies; to identify local and client needs.
C. PERSONNEL SUPERVISED BY THIS POSITION INCLUDE:
DIRECTLY INDIRECTLY
Deputy General Manager Maintenance Manager
Electrical Engineer
Procurement Manager Mechanical Engineer
Finance Manager Dredge Engineer
Human Resources Manager Traffic Co-ordinator
III. PRINCIPAL ACTIVITIES TO ATTAIN ACCOUNTABILITY OBJECTIVES:
(The following responsibility statements identify specific duties necessary to attain DHBC’s overall objectives while not precluding the position holder from carrying out other related activities that may be inherent in the position)
COORDINATES the formulation by the Management Team of the overall Strategic Plan for agreement by the Company; together with Annual Work Plans and Budget and MONITORS the procedures for implementing policy directives. PROVIDES leadership in operationalizing the agreed policies of the Company.
PROVIDES the Company with accurate and up-to-date information which may derive from relevant research and studies, including market research, specific commodity studies, technology evaluation, impact assessment studies, in order to facilitate effective decision-making.
ENSURES that the Management Team is fully briefed on plans and objectives to be achieved; of the resources available to support their efforts and that each Department/Section Head is given clear guidelines and policies to perform tasks.
LEADS the identification of relevant programmes pertaining to the development of the Company’s human resources for maximum motivation and performance.
ORGANISES and MAINTAINs a constant review of the environment in which the Company operates, in order to identify local and external client needs, and to ASSIST in developing policies and mechanisms to satisfy those needs.
CONDUCTS field visits as necessary and ARRANGES similar visits as part of orientation of new management employees.
ENSURES the preparation of and arranges for consistent review of Progress Reports on the respective operational activities.
PROVIDES effective leadership to staff of the organisation, and MOTIVATES them to optimal performance, while paying attention to their concerns.
UNDERTAKES representation of DHBC, or DELEGATES as required.
COORDINATES regular meetings of the Management Team.
WORKS with the Chairman of the Board to enable the Board to fulfil its governance functions and facilitate the optimum performance by the Board, its Committees and individual Board Members and helps evaluate performance regularly.
OVERSEES the fiscal activities of DHBC including budgeting, reporting and audit; works with the Board to ensure financing and support of short- and long term goals.
ACTS as an advocate, within the public and private sectors, for issues relevant to DHBC, its services and constituencies.
SERVES as chief spokesperson for DHBC, assuring proper representation at the national level and also initiates, develops and maintains cooperative relationships with regulatory agencies.
PERORMS any additional related duties which may be assigned from time to time.
IV. MANAGEMENT JOB DESCRIPTION EVALUATION: QUALIFICATIONS PROFILE
POSITION TITLE: General Manager
FACTORS
SUBSTANTIATING DATA
1
EDUCATION
Post-Graduate Degree in Engineering, Project Management or Masters in Business Administration; in excess of ten (10) years’ engineering experience in the Infrastructure Sector at a Professional level.
2
EXPERIENCE/ JOB KNOWLEDGE
Senior Professional requiring in excess of ten (10) years in practice of skills acquired through formal courses of study, on-the-job training and considerable practical experience. Knowledge of a wide range of principles, practices and skills in applying this knowledge to difficult and complex work assignments.
3
TECHNICAL/ PROFESSIONAL
Requires comprehensive knowledge and application of DHBC’s regulations, related Laws, operating policies, rules and technical procedures and ability to interpret same in situations of both a recurring and non-recurring nature, in normal and unique situations to provide technical advice and opinions. Constantly analysing complex, multifaceted, high impact information and data. Co-ordinates and directs staff activity.
4
PROBLEM SOLVING /DECISION MAKING
The Incumbent assist the Board in ensuring that DHBC’s Core Values, Mission, Vision and short-term and long-term goals are achieved ; monitor and evaluate the effectiveness and its results and keep the Board informed of all important factors influencing it. The General Manager identifies problems and opportunities and addresses them and brings those which are appropriate to the Board and its Committees in order to facilitate discussion and deliberation.
5
INTERPERSONAL
The Incumbent requires high level interpersonal skills to investigate interview and understand people with diverse viewpoints, goals and objectives to understand the problem, arrive at a satisfactory solution, to compromise or to develop suitable alternatives. The interpersonal relationships at this level are with high-ranking officials both within and external to DHBC in structured or unstructured settings; as well as with clients and staff. Considerable persuasive ability or tact may be required to handle the contacts.
6
RESPONSIBILITY FOR MATERIALS, CASH, ETC
Responsible for the administration and carrying out of the functions of the Company. Also responsible for guiding the Company towards its Vision; providing leadership for the achievement of its Mission and Strategic Objectives, through effective management of the Company’s operations; and for control of its material resources; while in the process adding value for stakeholders.
7
PROCEDURES/ REGULATIONS/ COMPLIANCE
Extensive knowledge of complex processes, techniques and practices. Work requires knowledge of: planning, monitoring and evaluation methods and technical directives including marketing and research processes. The employee must also use judgement and ingenuity in developing applications to specific areas of work.
8
TEAMWORK
Briefs the Management Team on plans and objectives to be achieved; of the resources available to support their efforts and that each Department/Section Head is given clear guidelines and policies to perform tasks. Relevant recommendations, including adjustments of objectives, are evaluated against availability of funds and other resources; and the organisation’s Strategic Plan and Goals.
9
WORKING ENVIRONMENT/ SAFETY OF OTHERS
Generally, works indoors, and in a congenial team environment. May be required to work under pressure to meet deadlines in special cases and all areas of the Bridge Operations.
LICENCES:
SIGNATURES:
PREPARED BY: S.V. JONES ASSOCIATES DATE:
REVIEWED BY _________________________ DESIG. ______________________DATE: _________
APPROVED BY _________________________ DESIG. ______________________DATE: _________
PLANT MANAGER
ASPHALT PLANT
PLANT OPERATIONS
Responsible for the management, safety and coordination of all operational aspects of the fixed and mobile Asphalt Plant. Applies the most appropriate maintenance practices so that equipment and processes continue to deliver its intended capabilities in a safe, efficient, and cost-effective manner. Promotes safety, health and environmental, quality assurance and regulatory compliance programmes.
The Plant Manager is required to oversee the management of plant operations for efficient and optimal production levels, including scheduling of personnel and equipment. Provides supervisory oversight of plant personnel engaged in installing, fitting, operating, servicing, and maintaining machinery and mechanical equipment.
The Incumbent determines equipment reliability expectations and evaluate and identify improvement opportunities. Develops strategic plans to assure reliability of existing and new equipment and performs periodic reviews of these plans, and makes adjustments based on business needs, performance and/or requirements change. Helps schedules and monitor fixed and mobile equipment maintenance programs; and ensures that plant personnel are properly trained on maintenance standards.
The Plant Manager ensures overall operational excellence by ensuring that all employees are continuously trained on efficient processing methods and on how to meet safety, health and environmental, energy efficiency, quality control and local and international standards.
The Incumbent provides mentoring and coaching to employees. Assists in identifying, assessing, and addressing personnel issues and implementing steps in accordance with the disciplinary policy. Identifies programmes to develop employee performance and provides a career path for advancement opportunities.
The Plant Manager must determine on an annual basis the “Major Job Objectives” for each aspect of the Work Programme and identify and discuss with subordinates the “Key Results Areas” to be used as determinants to their performance results on a quarterly basis.
Other Engineering Specialists
To review short and long range plans for Asphalt Plant; to lead the development and maintenance of the Plant’s policies related to maintenance and governance services ensuring compliance with the procedures and systems; to focus Board attention on long-range strategic issues; to manage the Board’s due diligence process to assure timely attention to core issues.
To assess safety needs and consult with engineering colleagues to implement safety policy; to review reports and statistical analyses; to participate in the development of corrective measures where necessary; to serve on interviewing panel to select engineering personnel for employment.
Supervisory/
Management Staff
To participate in planning, directing and coordinating plant maintenance and repair activities; to ensure availability of materials and parts required for maintenance activities.
Sub-Contractors
To consult plans and maps to coordinate construction activities; to request testing procedures; to modify designs, check work completed.
Plant Superintendent Civil Engineer
Finance Manager Mechanical Engineer
Laboratory Supervisor
Site Supervisor
(The following responsibility statements identify specific duties necessary to attain Asphalt Plant’s overall objectives while not precluding the position holder from carrying out other related activities that may be inherent in the position)
PREPARES and MANAGES operational schedules and COORDINATES production activities for the fixed and mobile plants, ensuring maximum efficiency and use of equipment.
SELECTS and APPLIES the most appropriate maintenance practices, so that the equipment and processes continue to deliver on their intended capabilities in the safest and most cost-effective manner.
ACTS as the point of contact for customers, regulatory officials, general public, the Plant and Ministry of Public Infrastructure personnel.
DEVELOPS maintenance strategy and tactics to safely meet reliability and availability requirements at the lowest costs utilising defined performance, availability and maintainability requirements needed to achieve the business mission.
IDENTIFIES organisational requirements needed to align to the organisational strategic plan.
PARTICIPATES in the development of annual operating and capital budgeting.
WORKS closely with the Laboratory Section to ensure that products meet customers’ needs and expectations and in compliance with international standards.
WORKS with maintenance personnel to determine optimal times for production equipment repairs; troubleshoot and resolve operational and maintenance problems as required.
ENSURES the Plant is compliant with local and international requirements by implementing company rules, guidelines, standard operating procedures; conducting training programmes and continuous monitoring and evaluation of operations.
ENFORCES health, safety and environmental standards to improve the Plant’s overall health and safety performance.
ENSURES all employees are exposed to continuous training and developmental programmes to improve organisational performance, aligning staff with the strategic plan and providing a career path for personnel.
LIAISES with Project Managers/Consultants to coordinate construction activities.
ESTIMATES manpower, material and time required for jobs and ENSURES availability of relevant equipment, drawing and information prior to scheduling of planned work and issues requisitions as required.
PREPARES time schedules and job cards; monitors progress of jobs and discusses problems with workshops staff or contractors.
VISITS job areas to inspect shut-down equipment as necessary and collect information from personnel on site.
DOCUMENTS actual time taken on jobs, material and manpower used, updating data records.
MAINTAINS records of work orders, manufacturing drawing and equipment histories and prepares reports.
PREPARES monthly reports on production, manpower, budgets etc. for use in developing organisational plans.
POSITION TITLE: Plant Manager
Degree in Engineering, Management or Administration with in excess of ten (10) years’ engineering experience in the Infrastructure Sector at a professional level. Proficient in Microsoft Office Suite.
Professional worker requiring over five (5) years and up to ten years’ experience through formal training, on-the-job training and practical experience. Knowledge of asphalt production operations, including the capability and proper utilisation of machinery and equipment used.
Extensive knowledge of complex processes, techniques and practices. Knowledge of identifying organisational requirements needed to align to the organisational strategic plan.
PROBLEM SOLVING / DECISION MAKING
Constantly coordinating a broad range of functions or activities to support the work of subordinates with varying levels of responsibilities, and where breadth and intensity of effort with several phases being pursued concurrently or sequentially.
The interpersonal contacts at this level are with high-ranking officials, employees in different Sections, members of the general public as individuals in structured and unstructured settings. Considerable persuasive ability or tact may be required to handle contacts.
Responsible for the management, safety and coordination of all operational aspects of the fixed and mobile Asphalt Plant. Applies the most appropriate maintenance practices so that equipment and processes continue to deliver its intended capabilities in a safe, efficient and cost effective manner. Promotes safety, health and environmental, quality assurance and regulatory compliance programmes.
PROCEDURES/ REGULATIONS/
COMPLIANCE
Requires comprehensive knowledge and application of related laws, operating policies, rules and technical procedures and ability to interpret same in situations of both a recurring and non-recurring nature; in normal and unique situations to provide technical advice and opinions.
The Manager plans and designs work assignments; identifies limitations to, as well as the quality and quantity of effort expected; set deadlines and priorities to be achieved.
WORKING ENVIRONMENT/
SAFETY OF OTHERS
The work environment involves everyday risks or discomforts which require normal safety precautions. The working conditions are moderate with minimal hazards, demands or stresses and with safe work practices in an office environment. The work area is adequately lighted and ventilated.
REVIEWED BY _________________________ DESIG. ______________________DATE: ___________
APPROVED BY _________________________ DESIG. ______________________DATE: ___________
