TIMEHRI - Employees who interact directly with passengers at Cheddi Jagan International Airport (CJIA) are being trained in basic Spanish, as part of the CJIA’s mandate to offer the best quality service to its Hispanic visitors.
The two week workshop, which is being facilitated by the Guyana Tourism Authority (GTA) and held at the airport's Conference Room, began on May 6 and concludes on May 15, 2014.
Customer Service Representatives (CSRs); Taxi Drivers, Red Cap Porters; Customs and Immigration Officers; Airlines counter staff and Aviation Security Officers are participating in the interactive sessions.
According to Dursatty Doodnauth-Mangru, the airport’s Commercial and Administration Manager (CAM), it was imperative that employees are knowledgeable in the foreign language.
“We have to bridge the language barrier, after all we are a customer service Corporation and the passengers are our first priority,” she said during a simple ceremony to kick-start the workshop.
Ms. Doodnauth-Mangru also posited that “the training could not have come at a better time now that Venezuelan airline, CONVIASA, is already operating in Guyana”. COPA – a Panamanian airline – will begin its operations at the Timehri facility in July 2014.
Meanwhile, Indranauth Haralsingh, Director of GTA, told participants that the workshop is designed to facilitate Hispanic visitors, as well as, promote Guyana’s tourism and hospitality.
